Frequently Asked Questions

FAQ – Placing an Order With Ethix Merch

What’s the best way to get started?
We need some basic information to get going on your quote, and the best way to do that is through our “Get a Quote” form. However, you can also chat with us, send an email, or give us a call. We’re here to help you get what you need.

Why can’t I just place my order online?
Getting your logo/design onto a promotional item is a little more complicated than people realize. At Ethix we are experts in our field. We like to have personal contact with our clients so that we can ensure you are getting the right product, with the best-looking art/design.

Also, a great many of our clients are doing incredible work for the world (which we why they want to order ethically-made/sweat-free promotional products), and we want to develop a relationship and hear your story.

What if I don’t see what I need on EthixMerch.com?
Even though we only deal in ethically-made goods, there are far more items than we can ever hope to put up on our site. If you don’t see what you need, contact us and let us do the hunting for you. Odds are, if it’s out there and can be made ethically, we’ll find it.

What’s your Turnaround Time?
Turn time depends on the specific product, but three weeks after final approval is usually a good rule of thumb. Some items (like buttons and water bottles) will be faster, and some (like hats, lapel pins, and out-of-stock items) are made entirely from scratch and will need a bit longer. Generally speaking, people do not leave enough time to do their custom-printing project. It is never too early to start. And it is always a great idea to order a physical “pre-production proof” to make sure the end result will measure up to your expectations. Proofs, of course, can add 2-4 weeks to the total timeline.

What happens after I contact you?
One of our dedicated sales representatives will be on the case! Once we gather the specifics on your project (which include approximate quantities, any applicable deadlines, and requested colors, sizes, styles and design) your dedicated sales representative will put together a quote for your review. At that time we will also let you know when we’ll need final approval to meet your deadline, and also inform you about any gaps in inventory on the items requested.

How will I pay for my order?
As a first-time customer, you will prepay through our secure online credit card link. (Or by paypal or check if you prefer.) Long-standing customers may eventually earn credit with us and work on deposits or payment terms.

How do I know I’m getting exactly what I want?
You will have the opportunity to review a digital layout of your project prior to production. However, the very best way to ensure that the end result meets your expectations is to order what’s called a “pre-production proof,” which is a finished sample of the item, with printing/embellishment included.

The proof process adds time and cost but is highly recommended, especially when you are ordering a new item.

What if I read to the end of the FAQ? Do I get a prize?
Well, we do really like people who read. Use code “FAQSTAR” to get 5% off your next order.