These terms are applicable to first-time clients of Ethix Merch. They are designed to protect all parties from the risks associated with first-time orders. After the completion of your first order, you will begin to receive the benefits afforded to our regular clients, including free or low-cost samples, artwork services, and less-than-minimum or rush orders when available.
Minimum Orders
Regardless of factory minimums, Ethix Merch currently requires that first-time orders amount to $1,000, before shipping and setup charges.
Samples
Samples are highly recommended.
Blank or “random” printed samples of the product you are interested can be sent to you for a small fee; typically the cost of the items plus shipping. For example, if you want to test out the quality of a t-shirt, but don’t need to see your logo on it, this would be a blank sample and will typically cost around $25 for the shirt plus shipping.
A “pre-production proof” is a physical sample of the product, complete with your design/logo. This can be a bit more expensive depending on the product. Please talk to your sales rep about pricing for a spec sample.
Rush Orders
For first time clients, an order becomes a “rush” when the required “in hands” date is within 4 weeks of the time we are contacted about your project. (Some custom items require more than 4 weeks). Rush orders are subject to availability. Please check with your sales representative or account manager.
Rush orders must be valued at $2,500 before shipping and rush charges are factored in.
A flat rush fee of $100 will be applicable, in addition to any factory rush charges or expedited shipping.
Other rush order requirements:
-Please have your internal artwork/design needs established prior to contacting us about a rush project.
-Because rush orders do not include samples, refunds are not available except in cases of defective merchandise, or when Ethix fails to get the order into the hands of the shipping service in time to meet the rush deadline.
Order Changes
Prior to production, Ethix Merch will provide you with a mockup of your requested design/imprint. Recognizing that your preferences may change after seeing the mockup, we will also provide one revision, free of charge.
After the first revision, our standard artwork services fee of $85.00 per hour will apply. Most changes or revisions will be completed within one hour.
Credit Card Processing Fees
3% processing fee for credit card transactions (not applicable in MA, CT, or PR)
