Frequently Asked Questions

Placing an Order With Ethix Merch

What’s the best way to get started?
We need some basic information to get going on your quote, and the best way to do that is through our “Get a Quote” form. However, you can also chat with us, send an email, or give us a call. We’re here to help you get what you need.

Why can’t I just place my order online?
Getting your logo/design onto a promotional item is a little more complicated than people realize. At Ethix we are experts in our field. We like to have personal contact with our clients so that we can ensure you are getting the right product, with the best-looking art/design.

Also, a great many of our clients are doing incredible work for the world (which is why they want to order ethically-made/sweat-free promotional products), and we want to develop a relationship and hear your story.

What if I don’t see what I need on EthixMerch.com?
Even though we only deal in ethically-made goods, there are far more items than we can ever hope to put up on our site. If you don’t see what you need, contact us and let us do the hunting for you. Odds are, if it’s out there and can be made ethically, we’ll find it.

What’s your Turnaround Time?
Turn time depends on the specific product, but three weeks after final approval is usually a good rule of thumb. Some items (like buttons and water bottles) will be faster, and some (like hats, lapel pins, and out-of-stock items) are made entirely from scratch and will need a bit longer. Generally speaking, people do not leave enough time to do their custom-printing project. It is never too early to start. And it is always a great idea to order a physical “pre-production proof” to make sure the end result will measure up to your expectations. Proofs, of course, can add 2-4 weeks to the total timeline.

What happens after I contact you?
One of our dedicated sales representatives will be on the case! Once we gather the specifics on your project (which include approximate quantities, any applicable deadlines, and requested colors, sizes, styles and design) your dedicated sales representative will put together a quote for your review. At that time we will also let you know when we’ll need final approval to meet your deadline, and also inform you about any gaps in inventory on the items requested.

How will I pay for my order?
As a first-time customer, you will prepay through our secure online credit card link. (Or by paypal or check if you prefer.) Long-standing customers may eventually earn credit with us and work on deposits or payment terms.

How do I know I’m getting exactly what I want?
You will have the opportunity to review a digital layout of your project prior to production. However, the very best way to ensure that the end result meets your expectations is to order what’s called a “pre-production proof,” which is a finished sample of the item, with printing/embellishment included.

The proof process adds time and cost but is highly recommended, especially when you are ordering a new item.

Common Questions about Screen Printing

How can I save money on my T-shirts?
Sweat-free doesn’t have to mean costly, if you plan correctly. Check out our Tips for Sweat-Free T-Shirts on a Budget page – you’ll see there are many options for keeping costs down on your project.

Where will my shirts ship from?
It varies. We have factories around the country, and we typically try to print in a shop closest to your final delivery location.

Can you rush my shirts? I needed them yesterday!
Yes- We’re rush specialists. Stop wasting time reading this, and call us (877-709-3845). Tell us your date and we’ll give you all the options.

Can you help with my artwork? It’s a sketch on a napkin…
Yes. Please check out the Art Requirement section below. You can also send us your sketch, or just describe what you want, and we’ll make it happen.

Can I embroider my design on a T-shirt?
You can… but we don’t recommend this option. Industry numbers show 15% of all T-shirts are embroidered, but we believe 14% of those are mistakes. Please consult with us on your embroidery options first.

How many colors can I print?
We can print an unlimited number of colors depending on the printing process. It’s best to show us your artwork as soon as possible so we can advise which printing process will give you the most value for your dollar.

What locations can I print on the T-shirts?
It’s standard to print on the front, back, and sleeves. We can do wrap-around and other specific locations you have in mind, just ask.

Can you print on other apparel items like sweatshirts, tanks, or baby clothes?
Absolutely! We can print on any item shown in our apparel section, including hoodies, work gear, and more.

Can I have custom tags in my T-shirts?
Yes. We can re-label most of our stocked garments, and we can help you develop your own label. A general rule of thumb is we can relabel 100 shirts or more of the same style while staying within reasonable price points.

Do you have any cool T-shirts or v-necks, or youth and women’s styles?
Yes! Please check out our apparel options and let us know what styles catch your eye. Or just ask us for help finding the style you want.

Can I get just 4 T-shirts printed?
Sorry, but our absolute minimum quantity for printed T-shirts is 36 shirts.

What is your favorite kind of artwork file? I’m an artist and have a design ready.
We love .eps, .ai, and .cdr files. Please see our Artwork Requirements below for more details.

Can you add a Union bug to my screen printed design?
Absolutely! Each T-shirt order can have a Union bug added near the design to show that your garments were printed in a safe and fair workplace. And as always, the shirts themselves are manufactured with the highest labor standards in place. Check out some of our favorite Union made apparel and merchandise!

Art Requirements & Acceptable File Formats

What are the artwork guidelines for printing on a custom T-shirt or other merchandise?

Preferred:

  • Adobe Illustrator — CS5 or newer. Convert text to outlines. Please avoid using transparencies with spot colors. Support files must be EPS, TIFF or PDF. Export files as AI, EPS or PDF.

Accepted Software Formats:

  • Adobe InDesign — CS5.5 or newer. InDesign native artwork must be accompanied with all support files including fonts and linked images. Support files must be EPS, TIFF or PDF. Export files as IND, EPS or PDF.
  • Quark Xpress — 9.0 or newer. Quark Xpress native artwork must be accompanied with all support files including fonts and linked images. Support files must be EPS, TIFF or PDF. Export files as QXD, EPS or PDF.
  • CorelDRAW — Mac format; version 11, PC Format; version X5. Keep colors as spot. Send all support files. Export text as curves. Export files as AI, EPS or PDF.

Support Files:

  • EPS — Illustrator: Save as Illustrator EPS. Quark Xpress: Save page as EPS.
  • TIFF — PhotoShop: Save as 300 dpi grayscale at actual size. Bitmap Raster Image: 1200 dpi at finished imprint size.
  • PDF — File must contain: vector art, high resolution (300 dpi) grayscale images at finished imprint size for halftones and postscript fonts.
  • Fonts — Convert all text to “paths” or “outlines” (Vector Art). If this is not possible, send fonts in both screen and printer Type 1 fonts used. List all font names. We have the complete Adobe font library. No PC fonts accepted.
  • Compression — Stuffit® and WinZip®

Please note we DO NOT ACCEPT artwork created in Microsoft Publisher, Powerpoint, Excel, Paint, Word, etc. 

 

What’s the difference between vector and raster art?
  • Vector Art: Vector art is produced by programs such as Adobe Illustrator and CorelDraw. Vector artwork stores mathematical information about lines and shapes. It scales easily without producing “stair-step” edges. Vector art adapts to the resolution of any output device and is considered to be resolution independent.
  • Raster Art: Artwork and images that are defined by a “checkerboard” pattern, similar to viewing mosaic tiles. Raster images are limited by the number of pixels and cannot be enlarged without producing notieable jagged, stair-stepped edges. These images are produced by digital cameras, scanners, and also can be created by programs such as Adobe Photoshop. Send file in at 100% final size.

What if I read to the end of the FAQ? Do I get a prize?
Well, we do really like people who read. Use code “FAQSTAR” to get 5% off your next order.