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Frequently Asked Questions

There are a lot of things to consider when planning a project that includes ordering promotional products. You have a deadline to meet, brand guidelines to follow, approvals to submit, and so much more.  Here you will find answers to common questions,  but if you want to have the specifics for your project, be sure to contact us.

Placing an Order

What’s the best way to get started?
We need some basic information to get going on your quote, and the best way to do that is through our “Get a Quote” form. However, you can also chat with us, send an email, or give us a call. We’re here to help you get what you need.

Why can’t I just place my order online?
Getting your logo/design onto a promotional item is a little more complicated than people realize. At Ethix we are experts in our field. We like to have personal contact with our clients so that we can ensure you are getting the right product, with the best-looking art/design.

Also, a great many of our clients are doing incredible work for the world (which is why they want to order ethically-made/sweat-free promotional products), and we want to develop a relationship and hear your story.

What if I don’t see what I need on
Even though we only deal in ethically-made goods, there are far more items than we can ever hope to put up on our site. If you don’t see what you need, contact us and let us do the hunting for you. Odds are, if it’s out there and can be made ethically, we’ll find it.

What’s your Turnaround Time?
Turn time depends on the specific product, but three weeks after final approval is usually a good rule of thumb. Some items (like buttons and water bottles) will be faster, and some (like hats, lapel pins, and out-of-stock items) are made entirely from scratch and will need a bit longer. Generally speaking, people do not leave enough time to do their custom-printing project. It is never too early to start. And it is always a great idea to order a physical “pre-production proof” to make sure the end result will measure up to your expectations. Proofs, of course, can add 2-4 weeks to the total timeline.

What happens after I contact you?
One of our dedicated sales representatives will be on the case! Once we gather the specifics on your project (which include approximate quantities, any applicable deadlines, and requested colors, sizes, styles and design) your dedicated sales representative will put together a quote for your review. At that time we will also let you know when we’ll need final approval to meet your deadline, and also inform you about any gaps in inventory on the items requested.

How will I pay for my order?
As a first-time customer, you will prepay through our secure online credit card link. (Or by paypal or check if you prefer.) Long-standing customers may eventually earn credit with us and work on deposits or payment terms.

How do I know I’m getting exactly what I want?
You will have the opportunity to review a digital layout of your project prior to production. However, the very best way to ensure that the end result meets your expectations is to order what’s called a “pre-production proof,” which is a finished sample of the item, with printing/embellishment included.

The proof process adds time and cost but is highly recommended, especially when you are ordering a new item.

Common Questions About Screenprinting

How can I save money on my T-shirts?
Sweat-free doesn’t have to mean costly, if you plan correctly. Check out our Tips for Sweat-Free T-Shirts on a Budget page – you’ll see there are many options for keeping costs down on your project.

Where will my shirts ship from?
It varies. We have factories around the country, and we typically try to print in a shop closest to your final delivery location.

Can you rush my shirts? I needed them yesterday!
Yes- We’re rush specialists. Stop wasting time reading this, and call us (877-709-3845). Tell us your date and we’ll give you all the options.

Can you help with my artwork? It’s a sketch on a napkin…
Yes. Please check out our Design Services information. You can also send us your sketch, or just describe what you want, and we’ll make it happen.

Can I embroider my design on a T-shirt?
You can… but we don’t recommend this option. Industry numbers show 15% of all T-shirts are embroidered, but we believe 14% of those are mistakes. Please consult with us on your embroidery options first.

How many colors can I print?
We can print an unlimited number of colors depending on the printing process. It’s best to show us your artwork as soon as possible so we can advise which printing process will give you the most value for your dollar.

What locations can I print on the T-shirts?
It’s standard to print on the front, back, and sleeves. We can do wrap-around and other specific locations you have in mind, just ask.

Can you print on other apparel items like sweatshirts, tanks, or baby clothes?
Absolutely! We can print on any item shown in our apparel section, including hoodies, work gear, and more.

Can I have custom tags in my T-shirts?
Yes. We can re-label most of our stocked garments, and we can help you develop your own label. A general rule of thumb is we can relabel 100 shirts or more of the same style while staying within reasonable price points.

Do you have any cool T-shirts or v-necks, or youth and women’s styles?
Yes! Please check out our apparel options and let us know what styles catch your eye. Or just ask us for help finding the style you want.

Can I get just 4 T-shirts printed?
Sorry, but our absolute minimum quantity for printed T-shirts is 36 shirts.

What is your favorite kind of artwork file? I’m an artist and have a design ready.
We love .eps, .ai, and .cdr files. Please see our Artwork Requirements or Design Services information.

Can you add a Union bug to my screen printed design?
Absolutely! Each T-shirt order can have a Union bug added near the design to show that your garments were printed in a safe and fair workplace. And as always, the shirts themselves are manufactured with the highest labor standards in place. Check out some of our favorite Union made apparel and merchandise!